Privacy Policy

Effective Date: 01.23.2025
Last Updated: 01.23.2025
Company Name: Mill Creek Marketing LLC
Website: https://millcreekmktg.com

We respect your privacy and are committed to protecting it through this Privacy Policy. This notice describes what personal data we collect, how we use it, and your rights regarding your information.

1. Who We Are

Mill Creek Marketing LLC is a digital marketing and consulting agency that provides advertising, CRM setup, automation systems, and coaching for residential contractors.

Our website address is: https://millcreekmktg.com

2. What Personal Data We Collect and Why

A. Information You Provide

We collect personal information you voluntarily provide through forms on our website, including:

• Name
• Email address
• Phone number
• Company name
• Billing details for services

This may occur when you:

• Fill out our contact or lead forms
• Schedule a consultation
• Subscribe to newsletters
• Make a purchase or enter into a service agreement

We use this information to:

• Respond to inquiries
• Provide and manage services
• Process payments
• Send service updates and educational content
  

B. Cookies & Tracking Technologies

We use cookies to:

• Improve user experience
• Monitor site traffic and engagement
• Track referral sources and ad campaign performance

You can disable cookies through your browser settings.

C. Comments and Media

If you leave a comment on our site:

• We collect the data you provide in the comment form
• We log your IP address and browser user agent to help detect spam
• If you upload images, avoid location data (EXIF GPS), as it can be downloaded by others
  

D. Embedded Content

Our website may include embedded content (e.g. videos, calendars, maps). Embedded content from other websites behaves as if you visited those sites directly and may:

• Collect data about you
• Use cookies
• Monitor your interaction with the content
  

3. SMS & Email Communications

When you submit your information via lead forms or intake forms, you may receive:

• Appointment reminders
• Marketing messages
• Campaign follow-ups

By submitting your phone number or email, you consent to receive communications from Mill Creek Marketing related to your inquiry or services.

You may opt out at any time by replying “STOP” to SMS or using the unsubscribe link in emails.

4. Payments and Data Security

If you become a client:

• Your billing info is securely collected via encrypted forms
• We do not store your full credit card details on our servers
• Transactions are processed via PCI-compliant third-party payment providers
  

5. CRM & Client System Data

If you are an active client:

• You retain ownership of all contacts, leads, and client data submitted through your campaigns
• We will never sell, lease, or share your lead data with third parties
• If you offboard, we will provide you with a CSV export of your contacts and offer to port your phone number, if applicable

Note: We do not transfer CRM sub-accounts or proprietary automation systems under any circumstances.

6. How Long We Retain Your Data

If you leave a comment or submit a form:

• The data is retained indefinitely unless requested otherwise

For clients:

• Your service-related data is stored securely during your active agreement and retained for legal and operational purposes for a minimum of 12 months after service ends.
  

7. Your Rights

You can:

• Request a copy of the personal data we hold
• Request that we delete your data (unless we’re legally required to retain it)
• Withdraw consent to receive communications

To exercise any of these rights, email us at team@millcreekmktg.com

8. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.
Client campaign data may be stored via secure third-party tools including:

• Google Workspace
• GoHighLevel (CRM platform)
• Twilio (SMS)
• Stripe (payment processor)

All vendors are required to meet strict data privacy and security standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are made, the updated version will be posted on this page with a new “Effective Date.”

10. Contact Information

For privacy-related concerns or questions about your data, contact:

Mill Creek Marketing LLC
team@millcreekmktg.com
https://millcreekmktg.com